MIST.6360 Global Information Technology Governance

Id: 042288 Credits: 3-3

Description

This course is designed to provide students with the essential knowledge and tools underlying governance of Information Technology (IT) services in a global setting. IT governance specifies the decision rights and accountability framework to facilitate desirable behavior using IT. This course will apply the widely adopted IT Infrastructure Library (ITIL) framework to assist students in learning the required knowledge and skillsets of IT service management in the context of IT governance in a global environment. This course will explore topics of IT service strategy, IT service design, IT service transition, IT service operations, IT service analytics, and continual IT service improvement.

Prerequisites

MIST.6010 Management Information Systems, or permission of graduate program coordinator.

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Course prerequisites/corequisites are determined by the faculty and approved by the curriculum committees. Students are required to fulfill these requirements prior to enrollment. For courses offered through online or GPS delivery, students are responsible for confirming with the instructor or department that all enrollment requirements have been satisfied before registering.